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FAQs

Hair Care Instructions

  • Shampoo and condition with sulfate-free, professional products every 2-3 days.
  • Do not rub or twist extension hair.
  • Detangle hair when hair is dry with an extension-safe brush before shampooing.
  • Gently massage shampoo back and forth into the hair. Let shampoo run down ends while rinsing with warm water.
  • Apply conditioner to mid-shaft and ends of hair, let it sit for 3-5 minutes, then rinse.
  • Squeeze out excess water with a towel. Apply conditioning oil to ends (we prefer L’oréal Mythic Oil) and spray in leave-in conditioner/detangler (we like 12 Benefits Instant Healthy Hair Treatment).
  • Allow to air-dry 80%. Only use a blow dryer on low/medium/cool for the final 20% of the drying process.
  • Style as normal. Brush hair daily while holding weft with one hand to prevent pulling/tugging at the scalp.
  • Never cut the hand-tied hair weft; doing so could cause shedding/unraveling of extension hair.

Privacy Policy

Your Privacy is important to us. We will not share your information with others. To see more details on our Privacy Policy please Click HERE

Exchange Policy

**We value trust and transparency and are confident in our products**
If for some reason you should become unsatisfied with our quality and would like to exchange or return your order within 30-days, we will refund your amount 100% hassel free, and also pay for shipping both ways. (for unused hair)
IF YOU WOULD LIKE TO EXCHANGE OR RETURN YOUR SALTY HAIR ITEM:
PLEASE EMAIL US  AT SUPPORT@SALTYHAIREXTENSIONS.COM EXPLAINING THE ISSUE AND SOMEONE WILL CONTACT YOU WITHIN 1 BUSINESS DAY.
PLEASE DO NOT SEND AN ITEM BACK WITHOUT CONTACTING US.
Items need to be returned UNOPENED, in original packaging. Which means the following for each item:
Original ties MUST still be in place around (unaltered) full weft. If damage or alteration is visible, the item will not be exchanged. 

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.

We are not alone – other hair extensions suppliers do not allow returns of opened items for the same reasons.
**ALL APPROVED EXCHANGES WILL BE shipped prepaid by Salty Hair Extensions**
**Please allow 7-10 business days for exchange items once we receive the product you are exchanging**